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Our promise of good service

The provision of Insurance is a regulated financial service so you benefit from the protection of the Financial Ombudsman Service (FOS).

This means if you are unhappy with the service you receive, and remain so after we complete our complaints procedure, FOS are there to resolve the complaint in a fair, impartial way and enforce their decision as to how we must rectify the situation.

Let us know of your concerns

Tell us about the issue and we’ll do all we can to resolve the problem:

We treat any dissatisfaction with our service with concern. We listen to your comments, treat them seriously, and learn from them so we can improve our services.

Complaints FAQs