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Frequently Asked Questions

 
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Am I covered if my car is stolen “with” the keys?
Whose name do I put the Click4Gap Insurance policy in?
Can I put my name on the Click4GAP Insurance if I don’t own the car?
Does Click4GAP cover all named drivers?
Business Use
What Is The Value Of My Car?
Am I protected from day one?
Are there mileage restrictions?
Are there times where GAP insurance doesn't pay out?
How fast will my claim be paid
Can I cancel my policy?
Complaints Handled by the Financial Ombudsman Service
Do Click4Gap settle any outstanding finance?
Do I have a cooling off period?
Do you charge for policy amendments?
Do you cover learner drivers?
Do you refund the tax disc (road fund licence) in the event of a Total Loss?
FCA Authorised and Regulated
Financial Services Compensation Scheme (FSCS)
How can I be sure your policy will pay a valid claim?
How can I pay for my policy?
How do I make a claim?
How quickly do I get my documents?
How quickly must I buy GAP Insurance?
I bought my car from a private individual, can I still have GAP insurance?
I don’t have an invoice for my car; can I still purchase Gap Insurance?
I’m going to put a private plate on my car
Is my car covered for GAP Insurance if I take it abroad?
Is the amount quoted a one off payment or an annual premium?
Is there anything I shouldn’t include in the invoice price?
My comprehensive motor insurance includes new for old cover, should I still buy RTI or VRI Gap rather than wait until after the first year?
My dealer says the cover online isn't as good as theirs and I will have problems if I need to claim!
My motor insurance has “new for old cover”, can I defer the start of a GAP policy for the first year?
Return To Invoice Gap Insurance is suitable for
Vehicle Replacement Gap (VRI) is suitable for
What cars are excluded?
What claim limit should I choose?
What is a claim limit?
What is Return To Invoice GAP (RTI)?
What is the claim excess?
What is the invoice price and which figure do I use?
What is Vehicle Replacement Gap (VRI)?
Where are you based and who is the Insurer?
Where can I find the Policy Terms
Which policy should I buy if my car was paid for in cash?
Which policy should I buy if my car is under a contract hire or leasing agreement?
Which policy should I buy if my car was purchased on finance?
Which policy should I buy if my car was purchased using a personal loan?
Why are your premiums so low and a fraction of the price my dealer quoted?
Why do I need GAP Insurance?