Frequently Asked Questions

How fast will my claim be paid?


We appreciate your car being written off can be a strain financially and very distressing, so at Click4GAP we always do our very best to ensure the claim process is as stress-free as it possibly can be. Our commitment to treating customers fairly means we take a balanced approach to deliver great customer service, effective claims resolution and pay your claim FAST!

If your car is subject to a total loss, simply contact the Claims Department as soon as possible and within 30 days of the date of loss. We will discuss your claim to understand the facts surrounding the incident, help where we can and you will be asked to email or post copies of basic documents to establish the amount of the claim.

  • registration document
  • comprehensive motor insurance policy
  • your driving licence
  • a valid crime reference number
  • and we will ask you not to accept an offer of settlement from your motor insurer without discussing it with us

Your claim will be handled in the UK, by our highly trained Click4GAP Claims team. The Click4GAP Claims Department is run and managed by the administrator Autoprotect Limited. All claims representatives go through an intensive training scheme and with teams of experienced claims handlers and loss adjusters, you can be assured all aspects of the claims process including first notification of loss, desk and field-based validation, through to claims resolution and associated reporting are handled with expert care to reach settlement within days.

Click4GAP Claims Department
T 01279 456 501 (option 1) Monday to Friday 9:30 to 5pm

For more information, please Click Here to view our claims guide.

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