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Mercedes-Benz Retail Group Launches 'My Service'


As part of its continued commitment to customer satisfaction, Mercedes-Benz Retail Group (MBRG) has launched My Service, a tailored new servicing package that will be offered at its retail sites in Birmingham, London and Manchester.

Designed to complement the busy schedules of Mercedes-Benz owners, My Service offers four flexible servicing solutions: Lite, Lounge, Drive and Collect, all of which can be booked online. 

The Lite service is a 'drop and go' option for customers wishing to leave their vehicle at a selected MBRG site and return to collect it once servicing is complete.

Motorists can escape from the fast pace of daily life with the Lounge package, offering an opportunity to unwind in a stylish waiting area while their vehicle is being serviced. The lounge features a television, complimentary newspapers, refreshments and free Wi-Fi internet access, along with a kids' zone for family customers. 

MBRG's Drive option includes a fully insured loan car for motorists reliant on their vehicle, to keep them on the road while their own car is being examined by highly skilled Mercedes-Benz technicians. 

Finally, the Collect service offers the ultimate convenience; a member of MBRG staff will pick up the customer's vehicle from their home or work, returning it once servicing is complete.

Neil Williamson, Mercedes-Benz Retail Group Managing Director, said: "My Service is a major investment for Mercedes-Benz Retail Group, to ensure our customers receive the best possible offering not only when they purchase a vehicle from us, but also in their After Sales care."

As part of the My Service programme, development work has taken place at several retail sites to create the new executive lounges. Designed by architects practice Ayshford Sansome, each waiting area features a contemporary, striking design with soft furnishings and high-end equipment. 

"We are delighted to have been appointed for this high profile programme," added Philip Read, partner at Ayshford Sansome. "By reconfiguring the existing floor areas, we have been able to generate impressive and improved customer-facing environments without losing any of the functionality of the original building."

My Service has already launched at Mercedes-Benz Epsom and will be offered at Mercedes-Benz Birmingham Central, Colindale and Brooklands from September, rolling out to other MBRG sites over the coming months.

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